Support
We're here to help you stay connected.
Lost your Voucher PIN?
Paid via MoMo but forgot to screenshot the code? Don't wait for support—instantly retrieve your active voucher using your Mobile Money transaction reference.
Instant Customer Care
Need quick assistance with a failed Mobile Money transaction or a stuck voucher PIN? Reach out to our dedicated support team directly.
Self-Service FAQ
Starlork delivers speeds of 10 Mbps and above per user, powered by Starlink's low-earth orbit satellite constellation. That's fast enough for HD streaming, video calls, online gaming, and downloading large files — all at the same time.
No. You don't need any routers, SIM cards, or special devices. Simply connect to the Starlork Wi-Fi network from your phone, laptop, or tablet, purchase a data pass via Mobile Money, and you're online instantly.
Yes! Depending on your plan, you can connect multiple devices simultaneously. Our multi-device passes let you use your phone, laptop, and tablet all under one subscription.
When your pass expires, your internet session ends automatically. You'll be redirected to the Starlork portal where you can instantly purchase a new pass. Your account, history, and reward points are always saved.
We accept instant Mobile Money payments (MTN MoMo, Telecel Cash, AT Money). Just tap 'Buy' in your dashboard, select a plan, and confirm with your mobile wallet. Renewals are just as fast — one tap and you're back online.
If your device is connected to the Starlork Wi-Fi network but you cannot browse, ensure you have an active session pass. Open your browser or dashboard to check your remaining data cap and duration, or top up with a new pass.
Don't worry! You don't need to contact support or pay again. Use our automated Self-Serve Voucher Recovery tool at /support/recover. Simply enter your Mobile Money or Paystack transaction reference to instantly reveal your active voucher PIN.
Borrow Now provides zero-cash Wi-Fi passes (500MB to 10GB) when your wallet is dry or you need urgent connectivity. To protect the network, this automated safety net is reserved for verified loyal users whose accounts are at least 75 days old with over 20 completed purchases. Borrowed passes are settled on your next top-up.
Sign in to your Starlork Dashboard on your new device and go to your Profile / Account settings. Under active devices, you can revoke access from your previous device and activate your new device instantly under the same pass.
Double-check the code for typos (vouchers are 6 alphanumeric characters). If you purchased a single-device pass, ensure it is not already actively connected on another phone. If issues persist, email your MoMo transaction ID to support@starlork.com or message our 24/7 WhatsApp desk for immediate verification.